Return Policy

Return and Refund Policy for Universe TV (

Effective date: July 2023

Thank you for shopping at Universe TV. We appreciate your business and strive to provide the best IPTV products and customer service. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below:

1.1. Eligibility: We accept returns on all physical IPTV products purchased directly from our website,, within 30 days from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
1.2. Return Process:
To initiate a return, please follow these steps:

Contact our customer service team at within 30 days of receiving the product, providing your order number and a detailed reason for the return.
Our customer service team will review your request and provide you with further instructions, including the return shipping address.
Pack the product securely in its original packaging and ship it back to the provided address. You are responsible for the return shipping costs.
1.3. Inspection and Approval:
Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will process your refund.

2.1. Processing Time:
We aim to process refunds within 1-3 business days after the returned product is received and approved. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
2.2. Refund Method:
Refunds will be issued using the original payment method used for the purchase. If the payment was made via credit card, the refund will be credited back to the same credit card. For other payment methods, the refund will be processed accordingly.

Non-Refundable Items and Exceptions:
The following items are not eligible for return or refund:
Digital products and subscriptions (IPTV services) once activated or accessed.
Products damaged due to improper use, mishandling, or neglect.
Products with missing parts or components.
Products not purchased directly from our website,
Customer Service Contact:
For any questions, concerns, or assistance with the return and refund process, please reach out to our customer service team at We are here to provide prompt support and ensure your satisfaction.

Policy Updates:
Universe TV reserves the right to modify or update this Return and Refund Policy at any time. Please review this page periodically for any changes. The revised version will be effective immediately upon posting.

By making a purchase on our website, you acknowledge and agree to this Return and Refund Policy.

Thank you for choosing Universe TV. We hope you enjoy your IPTV products.

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